Term and Conditions

Thank you for choosing Elegance At Clothes. These Terms and Conditions govern your use of our website eleganceinwear.com and all purchases made through it. By accessing our site and making a purchase, you agree to be bound by these terms.

At Elegance At Clothes, we are dedicated to curating a collection that embodies timeless sophistication and exceptional quality for your wardrobe and home. These terms are designed to create a transparent and respectful relationship between us and our valued customers.

1. User Responsibilities

Account Creation

When creating an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account

Acceptable Use

You agree not to use our website:

• For any unlawful purpose or to solicit others to perform illegal acts
• To violate any international, federal, provincial, or state regulations, rules, or laws
• To infringe upon or violate our intellectual property rights or others
• To harass, abuse, insult, harm, or discriminate based on various factors
• To submit false or misleading information
• To upload viruses or other malicious code

2. Products and Services

Product Information

We strive to display our products—including accessories, apparel, homewear, bedding sets, and other items—as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect colors, textures, or details.

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If a product is unavailable after you place an order, we will notify you and cancel the item from your order.

Pricing Information

We reserve the right to change prices at any time without notice. All prices are in US dollars unless otherwise indicated.

Hygiene and Final Sale Items

To ensure the utmost hygiene and safety for all our customers, the following items are considered final sale and cannot be returned or exchanged:

• Lingeries
• Cleaning and Care Products / Silk Care

3. Orders and Payment

Order Acceptance

Your order represents an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including limitations on quantities available, inaccuracies in product information, or problems identified by our credit and fraud avoidance department.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you have the legal right to use the payment method.

Order Processing

Please allow 1-2 business days for order processing before shipment. You will receive a confirmation email once your order has been processed.

Shipping

We are delighted to serve a global clientele (excluding select remote areas and parts of Asia). We offer two shipping methods:

Standard Shipping

• Shipped via DHL or FedEx
• Flat Rate: $12.95
• Delivery Time: 10-15 business days after shipment

Free Shipping

• Available on orders over $50, shipped via EMS
• Delivery Time: 15-25 business days after shipment

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, or other factors beyond our control.

4. Returns and Exchanges

Return Policy

We want every purchase to bring you joy and confidence. We gladly accept returns and exchanges for most unworn, unwashed, and undamaged items with all original tags attached within 15 days of you receiving your order.

How to Initiate a Return or Exchange

1. Contact our customer care team within the 15-day window at [email protected]
2. Wait for instructions: Our team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number
3. Ship your item with the RMA number and a copy of your order confirmation

Shipping Costs for Returns

Original shipping fees are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent).

Refunds

Refunds will be issued to the original method of payment within 7-10 business days after we have processed your return and completed inspection.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected]. We will arrange for a prepaid return shipping label and expedite a replacement or refund at no extra cost to you.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Elegance At Clothes or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this site without our prior written consent. The “Elegance At Clothes” name and logo are trademarks of our company.

6. Limitation of Liability

Elegance At Clothes shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of, or inability to access or use, the service
• Any conduct or content of any third party on the service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the service
• Any bugs, viruses, or the like that may be transmitted to or through the service

Our total liability to you for any claim arising out of or relating to these terms or our products shall not exceed the amount you paid for the products that are the subject of the claim.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices regarding your personal information.

8. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes.

9. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, United States.

10. Contact Information

We thank you for trusting Elegance At Clothes. Our aim is to ensure your experience with us is as refined and elegant as our products.

Warmly,
The Elegance At Clothes Team