At Elegance At Clothes, we are dedicated to curating a collection that embodies timeless sophistication and exceptional quality for your wardrobe and home. We want every purchase to bring you joy and confidence. However, if an item does not meet your expectations, our straightforward returns and exchanges process is designed for your convenience.

Our Policy

We gladly accept returns and exchanges for most unworn, unwashed, and undamaged items with original tags attached within 15 days of you receiving your order.

Please Note: To ensure hygiene and safety, the following items are final sale and cannot be returned or exchanged:

  • Lingeries
  • Cleaning and Care Products / Silk Care

How to Initiate a Return or Exchange

To begin the process, please contact our customer care team within the 15-day window. Follow these simple steps:

  1. Email Us: Send your return or exchange request to [email protected]. Please use the template provided below to ensure we have all necessary information to assist you promptly.
  2. Wait for Instructions: Our team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and detailed shipping instructions for sending your item(s) back to us. Please do not send anything without an RMA number.
  3. Ship Your Item: Carefully package the unworn, tagged item in its original packaging if possible. Include a copy of your order confirmation or a note with your RMA number and name. Ship your return to the address provided in your instructions.
    Please note: Original shipping fees are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent).
  4. Inspection & Processing: Once we receive your return, our quality team will inspect it. We will process your refund or exchange within 3-5 business days after inspection.

Return & Exchange Request Email Template

Please copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Elegance At Clothes Team, I would like to request a [return / exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date Order Was Placed] Name: [Your Full Name] Email Address: [Your Email Address] Item(s) for return/exchange: – [Product Name], [SKU if available], [Size/Color] – Reason for return/exchange: [e.g., Size too small, Color not as expected, etc.] I have reviewed the Returns & Exchanges policy and confirmed that the item(s) are unworn, unwashed, and have all original tags attached. I look forward to receiving the RMA number and further instructions. Thank you, [Your Full Name]

Refunds

  • Timeline: Refunds will be issued to the original method of payment within 7-10 business days after we have processed your return and completed inspection.
  • Method:
    • PayPal payments will be refunded to your PayPal account.
    • Credit/Debit Card (Visa, MasterCard, JCB) payments will be refunded directly back to the card used for purchase.
    Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.
  • Exchanges: For size exchanges, we will ship the new item to you as soon as we process your return, subject to stock availability. If the desired item is out of stock, we will issue a refund instead.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will apologize for the error and arrange for a prepaid return shipping label and expedite a replacement or refund at no extra cost to you.

Need Further Assistance?

Our dedicated customer care team is here to help you with any questions regarding your return or exchange.

Email: [email protected]
Mailing Address: 2163 Locust Court, Long Beach, US 90804

We thank you for trusting Elegance At Clothes. Our aim is to ensure your experience with us is as refined and elegant as our products.

Warmly,
The Elegance At Clothes Team