Welcome to the Elegance At Clothes FAQ. We are dedicated to providing a seamless and luxurious experience from browsing to delivery. Below, you will find answers to the most common questions regarding our products, services, and policies. Should you need further assistance, please do not hesitate to contact our customer care team at [email protected].

Our Products & Brand

What is the style philosophy of Elegance At Clothes?
Our philosophy is centered on timeless luxury and accessible elegance. We offer meticulously crafted pieces, from bias-cut dresses and fine knitwear to luxurious bedding sets, designed for individuals who appreciate exceptional quality, refined textures, and enduring style in both their apparel and home environment.
What types of products do you offer?
Our collection is thoughtfully curated across several categories: CLOTHING (Dresses & Jumpsuits, Knitwear, Bottoms, Apparel, Lingerie, Loungewear, Menswear), ACCESSORIES (Belts, Hats & Gloves), and HOME & HOMEWEAR (Bedding Sets, Comforters, Duvet Covers, Fitted Sheets). We also offer specialized Cleaning and Care Products for silk.
How should I care for my silk items?
We offer a dedicated range of ‘Cleaning and Care Products / Silk Care’ to help you maintain the beauty and longevity of your delicate silk garments. We recommend always following the care instructions provided with your purchase and using gentle, specific detergents.

Ordering & Account

How do I create an account?
You can create an account during the checkout process. Having an account allows you to track your orders, save your shipping details for faster checkout, and view your order history.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure prompt shipment. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to accommodate your request. However, we cannot guarantee changes once an order has entered the fulfillment process.

Payment & Pricing

What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and JCB, for your convenience. We also accept payments through PayPal for a secure and quick checkout experience.
Is the price on the website the final price?
All prices listed on our site are in US Dollars. Your final order total will include the product price plus any applicable shipping fees. Depending on your country’s regulations, you may be responsible for any customs duties or import taxes, which are not included in the checkout total.

Shipping & Delivery

Where do you ship from?
All our orders are meticulously prepared, processed, and shipped from our studio located at 2163 Locust Court, Long Beach, California, US 90804.
What are your shipping options and costs?
We offer two global shipping options to ensure reliability and convenience:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery occurs within 10-15 business days after shipment.
– Free Shipping: Available on all orders over $50. Shipped via our trusted EMS network. Delivery occurs within 15-25 business days after shipment.
Please allow 1-2 business days for order processing before your item ships.
Do you ship worldwide?
We proudly ship to a global clientele. However, due to complex logistical constraints, we are currently unable to deliver to a select few remote locations and certain parts of Asia. We are continuously working to expand our reach.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your unique tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your parcel’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns on unworn, unwashed items with original tags attached within 15 days of you receiving the package. Please contact our customer service team to initiate a return and receive further instructions.
Who pays for return shipping?
The customer is responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a tracked shipping service for your return.
How long does it take to process a refund?
Once we receive and inspect the returned item, we will process your refund to the original method of payment. Please allow 5-10 business days for the refund to be reflected in your account, depending on your bank or card issuer’s policies.

Thank you for choosing Elegance At Clothes. We are honored to be a part of your journey toward timeless style and comfort.

The Elegance At Clothes Team
Long Beach, California